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Delivery Information

Orders are processed through email or live chat during regular business hours, unless further verification by a billing specialist is needed. We may need to contact you by phone to confirm your order. We will strive to deliver your order promptly, and if any issues arise, we will reach out to ensure timely delivery.

Office Hours:

• Monday to Saturday: 9 AM to 7 PM
• Sunday: CLOSED

When reaching out about your order, please provide your full name and the items you ordered to expedite the process. Due to the high volume of orders we receive weekly, just your email address or name may not be sufficient for quick identification. To ensure we receive your inquiry, please refrain from sending emails with attachments. A delivery fee applies. For assistance, please contact us. If your order has not arrived, reach out with your name and the items ordered.

Shipping Details

• Freight charges will be collected from the buyer for both orders and returns.
• The buyer assumes all risks during transit; our responsibility ends once the merchandise is handed over to the courier.
• Payment via bank deposits or money transfers is required for items being shipped, and items will only be released after deposit verification.
• Shipping fees will be communicated via email after checkout and are to be covered by the buyer. Please note that shipping fees are non-refundable under any circumstances.
• Other shipping options may be available upon request; however, if you choose uninsured shipping, we cannot be held liable for any loss or damage.
• Information regarding international shipping can be provided upon request.
• PCQ reserves the right to cancel and refund orders if complications arise concerning stock availability.

Warranty Information

It is the buyer's responsibility to ensure item compatibility. Please check all items upon receipt.

• Store warranty duration is indicated in the receipt.
• Items submitted for warranty must include all original contents and packaging along with the receipt.
• No receipt, no warranty policy
• To claim a warranty, buyers must bring the item(s) to the store or arrange for shipping at their own expense.
• Warranty claims are voided if items are mishandled, improperly integrated, or physically damaged (e.g., burnt, dented, cracked).
• Tampering with warranty stickers will void the warranty.
• Overclocking may also void the warranty.
• Defective items requiring warranty service are subject to return and RMA procedures.
• No cash refunds will be issued.

Delivery Information

Orders are processed through email or live chat during regular business hours, unless further verification by a billing specialist is needed. We may need to contact you by phone to confirm your order. We will strive to deliver your order promptly, and if any issues arise, we will reach out to ensure timely delivery.

Office Hours:

• Monday to Saturday: 9 AM to 7 PM
• Sunday: CLOSED

When reaching out about your order, please provide your full name and the items you ordered to expedite the process. Due to the high volume of orders we receive weekly, just your email address or name may not be sufficient for quick identification. To ensure we receive your inquiry, please refrain from sending emails with attachments.A delivery fee applies. For assistance, please contact us. If your order has not arrived, reach out with your name and the items ordered.

Shipping Details

• Products will be delivered to the address you specify in your order thru PCQ Online website.
• Freight charges will be collected from the buyer for both orders and returns.
• The buyer assumes all risks during transit; our responsibility ends once the merchandise is handed over to the courier.
• Payment via bank deposits or money transfers is required for items being shipped, and items will only be released after deposit verification.
• Shipping fees will be communicated via email (sales@pcqonline.com) after checkout and are to be covered by the buyer. Kindly check your inbox for any messages from us to ensure a smooth transaction. If you do not find our message in your inbox, kindly check your spam folder and add sales@pcqonline.com to your contacts to prevent any delays to your order. Please note that shipping fees are non-refundable under any circumstances.
• Other shipping options may be available upon request; however, if you choose uninsured shipping, we cannot be held liable for any loss or damage.
• Information regarding international shipping can be provided upon request.
• PCQ Online reserves the right to cancel and refund orders if complications arise concerning stock availability.

Warranty Information

It is the buyer's responsibility to ensure item compatibility. Please check all items upon receipt.

• Store warranty duration is indicated in the receipt.
• Items submitted for warranty must include all original contents and packaging along with the receipt.
• No receipt, no warranty policy
• To claim a warranty, buyers must bring the item(s) to the store or arrange for shipping at their own expense.
• Warranty claims are voided if items are mishandled, improperly integrated, or physically damaged (e.g., burnt, dented, cracked).
• Tampering with warranty stickers will void the warranty.
• Overclocking may also void the warranty.
• Defective items requiring warranty service are subject to return and RMA procedures.
• No cash refunds will be issued.

Payment Information

Always check for stock availability as some items may need to be ordered from suppliers.

• Cheque payments require 3 banking days for clearance.
• Full payment is necessary for orders that are special requests or reservations.
• Products will be reserved until 6 PM on the next business day; please ensure that payment and proof of payment are submitted by this deadline.
• Credit card payments (Visa/Mastercard) are accepted in-store only, upon item pick up. Orders still need to be placed online to reserve your item. Kindly pick the Credit card on pick up payment option upon check out.
• Images provided are for reference purposes only; actual products may differ.
• Prices and specifications are subject to change without prior notice.